Privacy built for wallet, payments and daily-life services.

1. Information we collect

Depending on how you use AllyPay, we may collect information you provide, information created through transactions and information collected automatically from your device or browser.

• Account information: name, email address, profile details, preferences and support history.
• Verification information: identity, eligibility or compliance information when a wallet, regulated payment feature or partner service requires it.
• Transaction information: payment amount, merchant, service category, time, status, reference number, refund status and settlement data.
• Service information: hotel, travel, mobility, eSIM, bills, government-service or marketplace requests made through the platform.
• Device and usage information: IP address, browser, app version, device signals, pages visited, buttons used and diagnostic logs.

2. How we use information

AllyPay uses information for clear platform purposes: to provide services, secure transactions, support users, improve reliability and operate merchant or partner tools.

• Process wallet, QR, checkout, payment link, refund and merchant settlement flows.
• Operate bookings, telecom, travel, mobility, marketplace and daily-life services.
• Detect suspicious activity, reduce fraud risk and protect accounts.
• Personalise relevant offers, rewards and service recommendations where permitted.
• Respond to support requests and communicate product, policy or service updates.
• Analyse performance, reliability and service demand across the AllyPay ecosystem.

3. Sharing with partners and service providers

We may share limited information with trusted parties when necessary to deliver a requested service, complete a payment, support settlement or comply with applicable requirements.

• Payment and wallet providers: to authorise, process, settle, reverse or investigate transactions.
• Merchants and service partners: to complete bookings, mobility, eSIM, bills, travel or marketplace requests.
• Technology providers: for hosting, analytics, fraud prevention, customer support and communication tools.
• Authorities or compliance parties: where required by applicable law, regulation, court order or lawful request.

We do not sell personal information as a standalone product. Partner access should be limited to what is required for the service being provided.

4. Security, retention and international handling

We use administrative, technical and organisational measures designed to protect information from unauthorised access, misuse, loss or disclosure.

• Access controls for internal systems and merchant tools.
• Encryption or secure transmission where appropriate for sensitive data.
• Monitoring for suspicious account and payment activity.
• Retention periods based on service, legal, accounting, dispute and compliance requirements.

Because AllyPay may work with technology, payment and service partners, information may be processed in the UAE or other locations where our trusted providers operate, subject to appropriate safeguards.

5. Your choices and contact

You may contact us to ask about access, correction, deletion or restriction of personal information, subject to identity verification, legal obligations and operational requirements.

• You can manage marketing preferences where unsubscribe or preference controls are provided.
• You can disable some browser cookies, although parts of the site may not work as intended.
• Children should not use AllyPay wallet or payment services without appropriate legal consent.

For privacy questions, contact us at hello@allypay.ae or visit our office at Tamani Arts Building - Al Asayel St - Business Bay - Dubai.